• Registration for 2019

    ARM-U coming soon!


    Fall Semester:

    October 24-26, 2019

    insideARM presents a virtual conference series where industry professionals gather to learn from experts focusing on critical topics & operational pressures. ARM-U is a multi-part webinar series that takes place over the course of 3 days, and is designed as an online classroom-like setting.


    Thanks to our sponsors, there is no cost to you!


    Sessions and speakers subject to change

  • 2018 Fall Agenda

    (stay tuned for the 2019 agenda)

    dates and times for presentations are subject to change; check back frequently


    click on each session below to register!


    Tuesday, 23 October

    1.00 p.m. - 2.30 p.m. Eastern

    • John Murphy | State Collection Service Inc.
    • Jason Hiland | BillingTree
    • Dave Yohe | BillingTree
    Proven cost reduction strategies put money straight to your agency’s bottom line. Deploying tactics along with technology and training can quickly make an impact on your business. Learn how using ACH and Debit as preferred payment options plus using technology like IVR, Portals and auto account updater services can save you big bucks while staying compliant and not messing with questionable tactics. We’ll also discuss ideas for generating profit by extending your client’s services to include collecting on 1st party payments.


    Tuesday, 23 October

    4.00 p.m. - 5.30 p.m. Eastern​

    • Alicia McKeighan | Afni
    • Michelle Dove | IC Systems
    Debt has a shelf-life that can be confusing to calculate. Is the statute of limitations of a debt based on the state where the debt was incurred? The state where the consumer now lives? Or the state of the collection agency?
    Out of stat debt doesn't have to be out-of-mind debt. This session will look into strategies and risks working these types of accounts.


    Wednesday, 24 October

    1.00 p.m. - 2.30 p.m. Eastern

    • LaDonna Bohling | Contract Callers, Inc.
    • Roger Weiss | CACi

    Everything that we say, or don’t say, can and will be held against us. Right party identification tactics and mandatory disclosures can come across as stiff and robotic; oftentimes setting the tone for the discussion or “overshadowing” the purpose of the call – resolving the debt.


    Account negotiations is an art form. Learn how to quickly move past the awkwardness of Right party identification, smoothly state your disclosures, ask the right questions, avoid conversation killers and resolve the account.


    Thursday, 25 October

    1.00 p.m. - 2.30 p.m. Eastern

    • Caren Enloe | Smith Debnam
    • Robbie Malone | Malone Akerly Martin

    Join two veteran defense attorneys to discuss why collection letters are often a collection agency’s kryptonite. Malone and Enloe will identify litigation trends involving letter violations under 15 U.S.C. 1692e and 1692g and provide their thoughts on how best to avoid letter litigation.


    Thursday, 25 October

    4.00 p.m. - 5.30 p.m. Eastern

    • Mark Mallah | LiveVox
    Of the myriad ways consumers can be reached, most collection agencies stick with only two: Telephone calls and paper letters. But consent can be granted and tracked for a variety of communications -- from SMS to email to online chat.
    This session will explore the world of multichannel consent options.
  • Register Today!

    Sign up for only the sessions you want to attend via the registration links above! ARM-U's multi-part webinar series was designed to keep busy professionals like yourself in the office, and not out of pocket, thanks to our sponsors.

    Did We Mention It's Free?

    ARM-U is free of charge for all industry professionals. insideARM strives to keep the industry up to date, and educated. Don't miss this opportunity!

  • Sponsors

    Thanks to the generous sponsors below, the 2018 Fall Semester of ARM-U

    was made free for all collection professionals.

    Payments Technology

    For more than a decade, BillingTree has been committed to understanding the marketplace and growing payments with technology, to help clients grow their business. With a suite of products to fit a company’s needs, and a reputation for dependable customer service, BillingTree offers comprehensive value that clients have come to rely on.

    Licensing, Bonds, Insurance

    At Cornerstone Support, Inc. we have one simple mission — to help your business succeed. Our dedicated team is committed to meeting your specific needs with quality service and expertise. From licensing to bonds and insurance to CFPB preparedness and compliance, our proactive approach in all these areas ensure a successful future for your business.

    Cloud-Based Contact Center

    LiveVox is a leading provider of enterprise cloud contact center solutions, managing 12+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments.

    Portfolio Risk Management

    The risk and opportunities in your portfolio can fluctuate daily. Understanding these changes early can be the key to improved strategies and decision making. TransUnion portfolio management solutions help you address positive and negative customer credit changes quickly, so you can take action and increase profitability.

    Compliance Membership Organization

    The Compliance Professionals Forum is a membership organization for anyone tasked with managing consumer debt. CPF offers practical, timely answers to your toughest compliance questions – when you need them, in the format you want them.

  • Interested in sponsoring ARM-U?

    Aaron Steinberg


    aaron@insidearm.com I 240-499-3836