2018 Fall Agenda
(stay tuned for the 2019 agenda)
dates and times for presentations are subject to change; check back frequently
click on each session below to register!
Payment Cost Reductions
Everything that we say, or don’t say, can and will be held against us. Right party identification tactics and mandatory disclosures can come across as stiff and robotic; oftentimes setting the tone for the discussion or “overshadowing” the purpose of the call – resolving the debt.
Account negotiations is an art form. Learn how to quickly move past the awkwardness of Right party identification, smoothly state your disclosures, ask the right questions, avoid conversation killers and resolve the account.
Thursday, 25 October
1.00 p.m. - 2.30 p.m. Eastern
Join two veteran defense attorneys to discuss why collection letters are often a collection agency’s kryptonite. Malone and Enloe will identify litigation trends involving letter violations under 15 U.S.C. 1692e and 1692g and provide their thoughts on how best to avoid letter litigation.
Thursday, 25 October
4.00 p.m. - 5.30 p.m. Eastern
Did We Mention It's Free?
ARM-U is free of charge for all industry professionals. insideARM strives to keep the industry up to date, and educated. Don't miss this opportunity!
Thanks to the generous sponsors below, the 2018 Fall Semester of ARM-U
was made free for all collection professionals.
For more than a decade, BillingTree has been committed to understanding the marketplace and growing payments with technology, to help clients grow their business. With a suite of products to fit a company’s needs, and a reputation for dependable customer service, BillingTree offers comprehensive value that clients have come to rely on.
Licensing, Bonds, Insurance
At Cornerstone Support, Inc. we have one simple mission — to help your business succeed. Our dedicated team is committed to meeting your specific needs with quality service and expertise. From licensing to bonds and insurance to CFPB preparedness and compliance, our proactive approach in all these areas ensure a successful future for your business.
Cloud-Based Contact Center
LiveVox is a leading provider of enterprise cloud contact center solutions, managing 12+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments.
Portfolio Risk Management
The risk and opportunities in your portfolio can fluctuate daily. Understanding these changes early can be the key to improved strategies and decision making. TransUnion portfolio management solutions help you address positive and negative customer credit changes quickly, so you can take action and increase profitability.
Compliance Membership Organization
The Compliance Professionals Forum is a membership organization for anyone tasked with managing consumer debt. CPF offers practical, timely answers to your toughest compliance questions – when you need them, in the format you want them.